Frequently Asked Questions
Q. Is there a charge for obtaining an estimate from the Body Palace, Inc.? |
| A. No. We provide a free estimate service for all customers. The estimates are done by highly qualified individuals using the most up to date crash texts and computer estimating system available. As the owner of a car or truck damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the law! |
| Q. Do I need more than one estimate?
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| A. No. Do not waste your time or that of several shops getting estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive thru claim center or at the shop you have chosen. |
| Q. Do I need an appointment to obtain an estimate? |
| A. Although, you do not need an appointment to obtain an estimate, for your convenience it is recommended. Our Body Shop hours are from 8:00 A.M. to 5:00 P.M. Monday through Friday, excluding holidays. |
| Q. Does the Body Palace, Inc. repair vehicles from insurance estimates? |
| A. Yes. A large portion of our work stems from insurance estimates. We at the Body Palace pride ourselves for having a good rapport with those in the insurance field and will do everything in our power to handle insurance estimates expeditiously. |
| Q. What if damages are found that are not listed on the estimate? |
| A. This damage is known as "hidden damage" and once found, the insurance company and/or customer is notified as to the nature of the damage and the cost of the repair to be performed. |
| Q. If I am having work performed under an insurance estimate, who is responsible for payment? |
| A. The owner of the vehicle is responsible for payment of repairs. We at the Body Palace will be happy to assist you in making the necessary arrangements with your Insurance Company. |
| Q. Can my car be released without payment? |
| A.No. Company Policy requires that payment be made in the form of an insurance check, personal check, credit card, or cash. Payment must be obtained prior to releasing the vehicle unless other arrangements have been made (direct to pay). Occasionally, checks are issued by insurance companies made payable to financial institutions. Please understand ALL endorsements must be present before we can accept a check for payment. |
| Q. Does the Body Palace supply rental or loaner cars?
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A. During this time, loss of transportation is solely the responsibility of the party or insurance company accepting liability for your loss or damages. We cannot provide loaner or rental vehicles, but would be more than willing to get you in contact with the appropriate companies that can. We pledge to provide quality repairs to your vehicle as quickly as possible, We can only estimate the time your vehicle will take to complete; however, situations may occur delaying the delivery date. Examples of this are; supplemental or hidden damage, additional parts needing to be ordered and insurance approvals.
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